About Us
For over 18 years, The Flooring Specialist has been Middle Georgia's trusted source for premium flooring, custom tile showers, and countertops. As a family-owned business serving Warner Robins, Macon, Byron, Perry, Fort Valley, and surrounding communities, we've built our reputation on exceptional quality, impeccable attention to detail, and unwavering commitment to customer satisfaction.
Our Story: A Family Legacy of Quality and Service
The Flooring Specialist began as a vision to bring superior flooring products and professional installation to Middle Georgia families. What started as a small operation has grown into Warner Robins' premier full-service flooring company and retail showroom, but our core values remain unchanged—treat every customer like family and never compromise on quality.
Family-Owned, Community-Focused
Owners Chrissy and Ricky Knowles understand that your home is more than just a building—it's where your family creates memories, celebrates milestones, and lives daily life. This personal connection to home improvement drives everything we do at The Flooring Specialist.
As a family-owned business, we're not answering to corporate shareholders or distant executives. We're your neighbors in Middle Georgia, invested in our community's success and committed to delivering the level of service we'd expect in our own homes.
Our children have grown up in this business, learning the values of hard work, integrity, and customer service that define The Flooring Specialist. This generational perspective ensures we're building a company that will serve Middle Georgia families for decades to come.
Deep Roots in Middle Georgia
We don't just work in Warner Robins—we live here. Our kids attend local schools. We shop at local businesses. We support Middle Georgia youth athletics and community organizations. When you choose The Flooring Specialist, you're supporting a local family business that reinvests in our community.
Over 18 years, we've completed thousands of flooring installations, custom tile showers, and countertop projects throughout Middle Georgia. We've transformed starter homes into dream homes, helped families prepare houses for sale, updated rental properties, and brought designers' visions to life in new construction.
Every project represents a relationship, not just a transaction. Many of our customers return for multiple projects over the years, and their referrals to friends and family fuel our growth. This loyalty reflects the trust we've earned through consistent quality and honest service.
Our Commitment: Your 100% Satisfaction
At The Flooring Specialist, we have one overriding priority: your complete satisfaction. This isn't just a slogan—it's the principle guiding every decision we make, from product selection to installation quality to customer communication.
What Our Satisfaction Guarantee Means
We Listen First - Before recommending products or solutions, we listen carefully to understand your needs, preferences, budget, and timeline. Every project is unique, and cookie-cutter approaches don't deliver satisfaction.
We Provide Honest Guidance - Our team offers transparent, expert advice even when it means recommending less expensive options or steering you away from choices that won't suit your lifestyle. Your long-term satisfaction matters more than any individual sale.
We Stand Behind Our Work - Quality installation backed by comprehensive warranties ensures your flooring performs beautifully for years. If issues arise, we address them promptly and professionally.
We Respect Your Home - Professional installers treat your Warner Robins or Macon home with the same care and respect we'd expect in our own homes. Clean workspaces, protected furnishings, and thorough cleanup are standard.
We Communicate Clearly - No surprises, no hidden fees, no confusing jargon. We explain options, processes, and costs in straightforward language, keeping you informed throughout your project.
We Follow Through - From initial consultation to final walkthrough and beyond, we're committed to completing your project correctly, on time, and within budget.
Our Team: Expertise You Can Trust
The Flooring Specialist's success flows directly from our exceptional team. Every person you interact with—from showroom consultants to installation crews—shares our commitment to quality and customer satisfaction.
Meet Our Team
Carla Deitos - Sales Associate
Carla brings extensive product knowledge and design expertise to help Warner Robins and Macon customers select perfect flooring, tile, and countertops for their homes. Her patient, consultative approach ensures you understand all options and feel confident in your selections.
With years of experience in flooring and home design, Carla translates technical product specifications into practical benefits you can understand. She excels at coordinating flooring, tile backsplashes, and countertops to create cohesive designs that flow beautifully throughout your home.
Sissy - Customer Service
Sissy ensures every customer interaction reflects The Flooring Specialist's commitment to exceptional service. From scheduling consultations and installations to answering questions and coordinating deliveries, Sissy keeps projects running smoothly.
Her organizational skills and attention to detail mean nothing falls through the cracks. When you call The Flooring Specialist, Sissy's friendly, professional service sets the tone for your entire experience.
Olivia - Customer Service
Olivia supports our customer service operations, helping manage the hundreds of details involved in flooring and countertop projects. Her cheerful demeanor and problem-solving abilities ensure customer needs are met promptly and professionally.
Whether you're checking on order status, scheduling follow-up appointments, or need post-installation support, Olivia provides efficient, courteous assistance.
Lance and Our Expert Installation Team
Behind every beautiful floor, custom shower, and countertop installation is The Flooring Specialist's skilled installation team. Led by experienced professionals like Lance, our installers bring decades of combined expertise to every project.
Our installation crews receive ongoing training in the latest installation techniques, new products, and industry best practices. Many have specialized certifications in areas like Schluter-Shower systems, hardwood installation, and luxury vinyl plank installation.
What sets our installers apart isn't just technical skill—it's their professionalism, respect for your home, and commitment to perfection. They understand that installation quality determines how your floors look and perform for decades.
Why Our Team Makes the Difference
Highly Trained Professionals - Continuous education ensures our team stays current with evolving products, installation methods, and industry standards.
Product Expertise - Deep knowledge of hardwood, luxury vinyl plank, tile, carpet, Schluter-Shower systems, granite, quartz, and marble allows our team to guide you to optimal choices.
Professional and Courteous - Every team member treats customers with respect, communicates clearly, and represents The Flooring Specialist's values of integrity and excellence.
Problem Solvers - Experience brings wisdom. Our team anticipates challenges, develops solutions, and handles unexpected situations professionally.
Detail-Oriented - Exceptional results require attention to countless small details. Our team's meticulousness ensures flawless installations.
Our Products: Quality You Can See and Feel
The Flooring Specialist partners with leading manufacturers to offer Middle Georgia's most comprehensive selection of premium flooring, tile, countertops, and specialty products.
Hardwood Flooring
We offer extensive solid and engineered hardwood selections including oak, maple, hickory, walnut, cherry, bamboo, and exotic species. From traditional to contemporary styles, our hardwood collection suits every design aesthetic and budget.
Our hardwood expertise includes professional installation, custom staining, refinishing services, and ongoing maintenance support to protect your investment.
Luxury Vinyl Plank (LVP) and Luxury Vinyl Tile (LVT)
Luxury vinyl represents one of today's fastest-growing flooring categories, and our selection showcases why. Waterproof, durable, and available in stunning wood-look and stone-look designs, luxury vinyl delivers exceptional performance at accessible prices.
We carry premium brands offering rigid core technology, enhanced wear layers, and realistic textures that rival natural materials.
Tile and Stone
Our tile selection includes ceramic, porcelain, natural stone, glass, and mosaic tiles for floors, walls, backsplashes, and showers. From classic subway tile to contemporary large-format porcelain, we offer styles for every Middle Georgia home.
As certified Schluter-Shower system installers, we specialize in custom tile showers that combine stunning design with industry-leading waterproofing technology.
Carpet
Comfortable, versatile carpet remains popular for bedrooms, family rooms, and cozy spaces. Our carpet selection includes plush, frieze, berber, and patterned styles in countless colors and textures.
We also offer eco-friendly P.E.T. carpet made from recycled plastic bottles, combining environmental responsibility with excellent performance.
Laminate Flooring
Budget-friendly laminate flooring provides beautiful hardwood looks without hardwood prices. Modern laminate offers impressive durability, easy installation, and low maintenance.
Countertops
Custom granite, quartz, and marble countertops transform kitchens and bathrooms. Our experienced team guides you through material selection, edge profiles, and design options, then delivers expert fabrication and installation.
Eco-Friendly Options
Environmental responsibility matters. We offer sustainable flooring including bamboo, cork, natural linoleum, reclaimed hardwood, and recycled content products for Warner Robins homeowners seeking green solutions.
Our Services: Complete Solutions Under One Roof
The Flooring Specialist provides comprehensive services that eliminate the hassle of coordinating multiple contractors and suppliers.
Free In-Home Consultations
We bring samples directly to your Warner Robins or Macon home, allowing you to see how flooring and countertops look in your actual lighting and with your existing décor. This service prevents costly mistakes and ensures satisfaction before you commit.
Expert Design Assistance
Our design team helps coordinate flooring, tile backsplashes, and countertops to create cohesive, beautiful spaces. We consider your style preferences, lifestyle needs, and budget to recommend optimal solutions.
Professional Installation
Expert installation makes the difference between good and exceptional results. Our skilled installation crews deliver precise, careful work that ensures your floors and countertops perform beautifully for decades.
Demolition and Preparation
We handle removal of old flooring and countertops, subfloor preparation, and all necessary prep work to ensure proper installation.
Custom Tile Showers
As certified Schluter-Shower system installers, we create custom tile showers with industry-leading waterproofing, luxury features, and beautiful tile designs.
Hardwood Refinishing
Restore beauty to existing hardwood floors through professional sanding, staining, and refinishing services.
Repairs and Maintenance
From fixing damaged tiles to regrouting showers to resealing granite countertops, we provide ongoing support to protect your investments.
Our Showroom: Experience Before You Buy
Our Warner Robins showroom showcases hundreds of flooring, tile, and countertop options in an inviting space where you can touch, see, and compare materials in person.
Why Visit Our Showroom?
See Full Displays - Large displays and installed samples show how products look in realistic settings, not just small samples.
Compare Options Side-by-Side - Directly compare different hardwoods, luxury vinyl planks, tiles, and countertops to make informed decisions.
Expert Guidance Available - Knowledgeable staff answer questions, explain differences between products, and offer honest recommendations.
Coordinate Complete Designs - See how flooring, backsplash, and countertops work together before purchasing.
Comfortable Environment - Browse at your own pace without pressure in our welcoming showroom.
Inspiration and Ideas - Discover products and design approaches you might not have considered.
Convenient Warner Robins Location
Our showroom is conveniently located in Warner Robins, easily accessible from Macon, Byron, Perry, Fort Valley, and throughout Middle Georgia.
Hours: [Your business hours here] Address: [Your address here] Phone: (478) 922-7777
Stop by during business hours—appointments welcome but not required. We look forward to meeting you!
Our Process: From Dream to Reality
The Flooring Specialist makes home improvement straightforward and stress-free with our proven process.
Step 1: Initial Consultation
Visit our showroom or schedule a free in-home consultation. We'll discuss your project scope, preferences, budget, and timeline while showing relevant products.
Step 2: Product Selection
Explore options with expert guidance. We'll help you narrow choices based on your lifestyle, design aesthetic, and budget considerations.
Step 3: In-Home Sample Review
See finalists in your actual space with your lighting and existing décor. This critical step ensures satisfaction before ordering.
Step 4: Accurate Measurement
Professional measurement ensures proper material ordering and accurate estimates.
Step 5: Detailed Estimate
Receive transparent, comprehensive estimates with complete cost breakdowns—no hidden fees or surprises.
Step 6: Scheduling
Once you approve estimates, we schedule installation at your convenience, coordinating all aspects of your project.
Step 7: Professional Installation
Expert crews deliver careful, precise installation with respect for your home and schedule.
Step 8: Final Walkthrough
We inspect completed work together, ensure your complete satisfaction, and provide care instructions and warranty information.
Step 9: Ongoing Support
Our relationship doesn't end at installation. We provide ongoing support, maintenance guidance, and are always available if questions arise.
Community Involvement: Giving Back to Middle Georgia
The Flooring Specialist believes in supporting the community that supports us.
Youth Athletics Sponsorship
We're proud sponsors of youth athletics throughout Middle Georgia, helping provide opportunities for children to learn teamwork, discipline, and sportsmanship through sports programs.
Local School Support
Our commitment to education includes supporting local schools and educational initiatives that prepare the next generation for success.
Community Partnerships
We partner with local organizations, charities, and community groups working to improve quality of life throughout Warner Robins, Macon, and Middle Georgia.
Supporting Local Economy
As a locally-owned business, we employ Middle Georgia residents, use local suppliers when possible, and keep dollars circulating in our community rather than flowing to distant corporations.
Why Choose The Flooring Specialist?
18+ Years of Proven Excellence
Nearly two decades serving Middle Georgia speaks to consistent quality, reliability, and customer satisfaction. Fly-by-night contractors come and go, but The Flooring Specialist has built lasting success through exceptional work and honest dealing.
Family-Owned Integrity
Family ownership means accountability. We're not hiding behind corporate structures—Chrissy and Ricky Knowles stand personally behind every project. This integrity shapes our entire operation.
Comprehensive Product Selection
One-stop shopping for flooring, tile, countertops, and related products eliminates the hassle and uncertainty of coordinating multiple suppliers.
Expert Installation
Superior products deserve expert installation. Our skilled crews ensure proper installation that maximizes performance and longevity.
Transparent Pricing
Detailed estimates with clear cost breakdowns eliminate surprises. You'll know exactly what your project costs before committing.
Customer-Focused Service
From first contact through years after installation, we prioritize your satisfaction and peace of mind.
Certified Expertise
Specialized training and certifications (like Schluter-Shower installation) ensure we're qualified to handle sophisticated products and techniques.
Local Accountability
We're not going anywhere. You'll find us right here in Warner Robins, standing behind our work and committed to our community.
Outstanding Reputation
Thousands of satisfied customers throughout Middle Georgia trust us for good reason—we consistently deliver quality, value, and service.
Our Service Areas
The Flooring Specialist proudly serves:
- Warner Robins - Our home base and showroom location
- Macon - Comprehensive flooring and countertop services
- Byron - Professional installation throughout the community
- Perry - Complete product selection and expert installation
- Fort Valley - Quality flooring solutions
- Centerville, Kathleen, Bonaire - Serving surrounding communities
- All of Middle Georgia - If you're in Central Georgia, we're here to help
Customer Testimonials
"The Flooring Specialist transformed our outdated kitchen with beautiful quartz countertops and luxury vinyl flooring. Professional from start to finish!" - Sarah M., Warner Robins
"After getting quotes from multiple contractors, we chose The Flooring Specialist for our hardwood floors. Best decision we made! Quality work, fair pricing, and they finished on schedule." - Michael and Jennifer T., Macon
"Our custom Schluter shower is absolutely stunning. The installation team was professional, respectful, and meticulous. We couldn't be happier!" - Robert K., Byron
Ready to Transform Your Home?
Whether you're planning a complete renovation or updating a single room, The Flooring Specialist brings 18+ years of expertise, comprehensive product selection, and unwavering commitment to customer satisfaction.
Get Started Today
Visit Our Showroom: Stop by our Warner Robins location to explore options and meet our team
Schedule a Free Consultation: Call (478) 922-7777 to arrange an in-home consultation
Get a Free Estimate: We provide detailed, transparent estimates with no obligation
Ask Questions: Our knowledgeable team is ready to answer questions and provide expert guidance
Contact Information
Phone: (478) 922-7777 Address: 101 Lochlyn Place Bonaire, GA 31005 Hours: M-F 8:30AM-5:00PM Email:
info@myflooringspecialist.com
Connect With Us
Follow The Flooring Specialist on social media for design inspiration, product updates, project showcases, and special promotions:
Experience the Flooring Specialist Difference
For over 18 years, Middle Georgia families have trusted The Flooring Specialist for exceptional flooring, custom tile showers, and countertops. Our family-owned commitment to quality, combined with extensive product selection and expert installation, delivers results that exceed expectations.
From the moment you walk into our Warner Robins showroom to years after installation, you'll experience the customer-focused service that's made us Middle Georgia's preferred flooring specialist.
Call (478) 922-7777 today and discover why thousands of Warner Robins, Macon, and Middle Georgia homeowners choose The Flooring Specialist for their home improvement needs.
Your dream home starts with beautiful floors. Let's make it happen together.
The Flooring Specialist: Family-owned excellence in flooring, tile, and countertops serving Warner Robins, Macon, Byron, Perry, Fort Valley, and all of Middle Georgia since [year]. Quality products. Expert installation. 100% satisfaction guaranteed.
