Privacy Policy

Privacy Policy & Communications Disclosure

Effective Date: July 23, 2026

Flooring Specialist ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information submitted through our website, myflooringspecialist.com, and through your communications with us.

Information We Collect

When you contact us through our website, request an estimate, schedule a service, or communicate with us, we may collect:

  • Name
  • Phone number
  • Email address
  • Property address
  • Project details and service requests
  • Any information you voluntarily provide

We may also automatically collect non-personal information such as browser type, device information, IP address, and pages visited through cookies and analytics tools.

How We Use Your Information

We use the information collected to:

  • Respond to inquiries and estimate requests
  • Schedule appointments and services
  • Provide customer support
  • Send project updates and service-related communications
  • Improve our services and customer experience
  • Comply with legal obligations

SMS/Text Messaging Terms (A2P 10DLC Disclosure)

By providing your phone number and and explicitly opting in to messaging, you expressly consent to receive text messages (SMS/MMS) from Flooring Specialist regarding estimates, appointment scheduling and reminders, project updates, order and service notifications, and customer care communications.

  • Consent is not a condition of purchase. You may receive our services without agreeing to receive text messages.
  • Message frequency varies based on your interaction with us (typically 1–4 messages per project or inquiry).
  • Message and data rates may apply. Charges are billed by your mobile carrier.
  • Opt out at any time by replying STOP to any message. After you send STOP, you will receive one final confirmation message, and no further texts will be sent. To rejoin, sign up as you did the first time and we will start sending messages to you again.
  • For help, reply HELP to any message, or contact us at (478) 922-7777 or info@myflooringspecialist.com.
  • Carriers are not liable for delayed or undelivered messages.

No Mobile Information Sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with, or obtained by, any third parties.

Phone Calls

By providing your phone number, you consent to receive phone calls from Flooring Specialist regarding your estimate, appointment, project, and customer service matters. You may ask us to stop calling at any time by informing us during a call or by contacting us using the information below.

Information Sharing

We do not sell, rent, or trade your personal information. We may share information with trusted service providers who assist us in operating our business, including scheduling, customer relationship management, and communication platforms such as Jobber. These providers are contractually obligated to use your information only to provide services on our behalf.

Text messaging opt-in data and consent will not be shared with any third parties, excluding vendors and service providers acting solely on our behalf to deliver those communications.

We may also disclose information if required by law, regulation, or legal process.

Data Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, alteration, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, provide our services, and comply with legal obligations.

Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to improve website performance and user experience. These tools may collect non-personal information such as browser type, device information, and pages visited. You can disable cookies through your browser settings, though some site features may not function properly.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us using the information below. You may also opt out of text messages by replying STOP and opt out of marketing emails by using the unsubscribe link in any email.

Contact Information

If you have questions regarding this Privacy Policy or our communication practices, please contact:

Flooring Specialist Phone: (478) 922-7777 Email: info@myflooringspecialist.com Address: 101 Lochlyn Place, Bonaire, GA 31005

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised policy.